Welcome to the Strand Palace Hotel, a large 785 bedroom hotel wonderfully located within central London.
We are committed to serving and anticipating the needs of our guests by offering value, comfort and high levels of service through well-trained staff. The hotel also understands that every guest has different needs and requirements which might include need for better accessibility.
However, due to the historic nature and inherited design features of the building, we are aware that some aspects of the facilities are not as accessible as we would wish them to be. We are undertaking an ongoing review of what we have to offer and will be making changes to the layout and design wherever possible to improve the situation.
We are currently able to offer the following services and facilities:
Pre-arrival
- For assistance prior to arrival please contact our Reservations team.
- We are located within the heart of London with easy access of theatreland and Covent Garden.
- There are good transport links to and from the hotel, with a bus stop just outside the hotel running services all over London. The nearest train stations are Charing Cross and Waterloo. Underground stations are Embankment, Charing Cross and Covent Garden.
- The nearest accessible tube station at present is Westminster (on the Jubilee Line).
- You can contact us by telephone, email or fax or in person. Please see ‘Contact Information’ section for full details.
Car parking facilities
- There are car parking facilities, which include disabled parking bays at the NCP Car park in Drury lane, Parker Street, WC2B 5NT.
Entrance and Reception
- Our entrances on the Strand and from Burleigh Street have steps only. However, we do have ramped access from our entrance in Exeter Street and a platform lift to Johnston’s Restaurant. The dimensions of the platform lift are 1050mm deep x 750mm wide and it has a maximum weight limit of 230 kg. Staff would be happy to offer assistance if required - please contact reception on arrival if you might need assistance.
- If you need assistance with luggage or equipment, our team of porters or concierge will be able to assist.
- There are a number of sitting areas in the lobby.
- If accessing the Reception desk is difficult, registration can be completed whilst sitting in the lobby and we have clipboards available.
- On check-in our reception staff will brief you on our evacuation policy. This is available in Braille if required.
- There is lift access to bedrooms and most of the conference area, however, some of our conference rooms (Nelson, Granville and Raleigh) can only be reached via steps. Lifts doors offer a 900mm clear opening, and lift dimensions are 1200mm deep x 1740mm wide.
Public Areas & Public toilets
- There are Self service internet access terminals offering facilities for email and internet access. Please see reception for payment details and access.
- There are 3 sets of public toilets, one in the Conference area, and two off the lobby area. Our accessible toilets which are located in the conference area currently have narrow routes and doorways and may only be accessible for ambulant guests.
Restaurants & Bars
- There is a gradient of about 1:9 at the Strand Carvery entrance. The Mask Bar and Biancone Bar are all situated off the lobby. There are no steps or gradients at the entrances to these areas.
- There is a platform lift providing access from the lobby to Johnston’s Restaurant. The dimensions of the platform lift are 1050mm deep x 750mm wide and it has a maximum weight limit of 230 kg.
- Access to Hops Bar is via a separate entrance with a small step from the street. Once inside there is either one step down to the upper seating area or four steps down to the bar area. There is no accessible WC in this bar area. Alternative bars are available within the hotel.
- Our restaurants have a host desk on entry where staff will seat you at a table.
- Table service is offered, and our staff will take you through the menu and choices for your meal if required.
- We are able to cater for varying dietary needs. Our staff will be pleased to deal with your enquiry.
Conference Rooms
- We have 6 conference rooms on the lower ground floor which are accessed via a staircase or lifts.
- Please notify our conference coordinator in advance if any additional services are required.
- There are toilets available in the conference area which include accessible toilets, although these currently have narrow routes and doorways and may only be accessible for ambulant guests.
Bedrooms
- We offer a range of double, twin or single rooms. Currently we have two bedrooms which may be suitable for some ambulant disabled guests, but these are not fully wheelchair accessible. Both of the existing rooms have small bathrooms (with a bath only) and very little floorspace. We are in the process of designing two new rooms which will offer better access as part of our refurbishment programme.
Additional information
- If you require any assistance during your stay please contact Reception or the duty manager.
- Please advise us of any special requests you may have, as we have a number of hire companies for equipment we don’t normally stock.
- We have an evacuation procedure. If the fire alarm sounds continuously, someone will come to the aid of any disabled guest to assist with evacuation either to the lobby or out of the building.
- If you have an officially recognised Guide dog or Assistance Dog, please advise us when making your booking. The hotel does not accept pets under any circumstances.
- All of our staff have received disability awareness training.
Future plans
- We are currently undertaking a review of accessibility at our hotel to offer improvements and will include further information here as our hotel becomes more accessible.
- If you would like more information about current or planned facilities, or have any questions about access provision, please do not hesitate to contact us and we would be happy to try and answer your questions.
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