These are some of the most frequently asked questions about our hotel. If your question isn’t answered below, call us on +44 (0)207 379 4737 or email info@strandpalacehotel.co.uk.
What are the nearest stations to the Strand Palace Hotel?
The nearest main-line stations are Charing Cross (0.4 miles) and Waterloo (0.8 miles). The nearest underground stations are Covent Garden (0.3 miles), Charing Cross (0.4 miles), Embankment (0.4 miles), Leicester Square (0.4 miles), Temple (0.4 miles) and Waterloo (0.8 miles).
When can I check in?
Standard check-in time is after 2pm on the day of arrival.
When do I need to check out?
Standard check-out time is 12pm on the day of departure. Late check-out is subject to availability and may incur a fee.
Can I store my luggage at the hotel before check-in and after check-out?
We do offer luggage storage for hotel guests. A fee of £5.00 is applicable for overnight storage.
Does The Strand Palace Hotel take group bookings?
Yes. For group bookings (10 people or more) email
groups@strandpalacehotel.co.uk or call
+44 (0)207 379 4737.
What is the hotel’s pets policy?
No animals are allowed in the hotel, with the exception of guide dogs.
What is the hotel’s child policy?
We ask that every room has at least one occupant who is 18 years old or over. Children under 12 years old stay free of charge, and some rooms contain sofa beds suitable for one child. For babies, we can provide one cot per room. Please notify us that you require a cot at the time of booking.
Can I cancel my booking?
Please call reservations on
+44 (0)207 379 4737 to cancel your booking. Should you cancel or amend your arrival date after 6pm on the day prior to arrival, you will incur a cancellation charge for the first night of your stay. This will be automatically charged to the credit card provided to guarantee the booking. This cancellation policy does not apply for bookings made on the advance purchase offer.
What is the hotel’s security policy?
The
Strand Palace Hotel has 24-hour manned security and CCTV throughout public areas. Entrance to the hotel is restricted to guests after midnight. All rooms have deadlocks, self-closing mechanisms, peepholes and safes. For female guests travelling alone, we do not allocate rooms with inter-connecting doors, or rooms on the first floor, at the ends of corridors or near fire exits.
