Environmental & CSR Policy

Our Policy is to:

  • Fully comply with environmental legislation and approved codes of practice
  • Continuously seek to improve our environmental performance.
  • Reduce the pollution, emissions and waste and increase the hotel’s recycling ethos.
  • Ensure the efficient use of energy, water and other resources encouraging an ‘environmentally responsible’ attitude
  • Promote awareness and educate employees on environmental issues and sustainable  working practices
  • Expect similar environmental standards and practices from suppliers and contractors
  • Develop and increase responsible purchasing methods to include sourcing products, such as locally produced goods and using suppliers that maintain ethical practices.
  • Assist customers to use products and services in an environmentally friendly way
  • Support the communities in which we operate and engage in CSR initiatives
  • Align ourselves with Green Tourism Business Scheme and Considerate Hoteliers as an indicator of our environmental commitment and focus

Some of the measures in place to enable us to be more environmentally friendly are as follows:

Green Team

We have a Green Team in place to ensure a targeted focus on environmental issues and encourage the generation of ideas and implementation of appropriate measures.


We are aware of the need to improve energy efficiency and do actively identify and implement measures to reduce our energy consumption and costs to the hotel. Some of the initiatives taken include:

  • The installation of low energy lighting throughout the Hotel
  • Regular boiler efficiency audits
  • Control water temperatures throughout the hotel. Lights, heating and air conditioning in the hotel’s conference rooms and offices are switched off when the rooms are not in use
  • In periods of low occupancy, appropriate sections or floors within the hotel are isolated so heating can be turned off and lighting reduced to emergency levels only
  • Operation of Combined Heating and Power (CHP) units generating electricity and reducing C02 emissions
  • The installation of energy saving appliances which includes electric convection ovens, Hobart Flight Dish-washing machines and Fosters Eco-Fridges.


Water is a scarce resource which has a direct impact on our natural environment and therefore its management is essential. We have implemented water conservation measures to reduce consumption and costs. Some of these measures are:

  • Providing water saving devices in toilets, and toilet cisterns with smaller water capacity in addition to having restrictors for taps and showers
  • We have installed drinking water filtration units around the staff areas of the hotel.
  • Water is softened to prevent lime scale build up
  • Sensaflush urinals in public toilets.
  • We have removed baths in over 400 bathrooms and installed shower cubicles which helps in minimizing the use of water


We have looked at ways to reduce, reuse and recycle the types and quantity of waste produced by the hotel, ensuring it is disposed of correctly and also considering alternative ways of dealing with waste. This included glass, cooking oil, cardboard, paper and ink cartridges.

  • We have targeted ourselves on reducing the proportion of waste that goes to landfill and increasing recycling levels year on year
  • We have reviewed how waste streams are segregated; ensuring that glass, cardboard and paper are recycled.
  • We have an on-premise glass crusher which had led to a reduction in the volume of glass waste, savings in storage space, lower collection costs and has also enabled crushed glass to be treated as a separate waste stream.
  • We are working with our suppliers to reduce excess packaging and increase the use of recycled cardboard and other biodegradable packaging.
  • Through the installation of suitable software and the automation of processes, we have been able to move to ‘paperless’ offices in our back office functions such as Accounts, Reservations and Front Office resulting in the reduction of paper usage by over 80%.
  • We have our own in-house water bottling system for guests using our conference & events space whereby filtered water is supplied in branded re-useable glass bottles, significantly reducing our glass bottle wastage.
  • We have introduced the Frylow system within our kitchen operation which is an innovation in deep frying technology that extends the lifespan of cooking oil resulting in lower volumes of oil waste, reduction in cooking time and in energy consumption.
  • Cooking fats are collected in the hotel’s fat traps and removed on a regular basis preventing fats entering the sewerage system.

Transport and responsible purchasing

We do implement ideas and take action to reduce the environmental impact of the hotel caused through travel, whether through deliveries or purchasing more locally sourced and ethically sound products. Furthermore we make a conscious effort to incorporate green considerations and technology in items purchased. Specifically:

  • We screen our suppliers to ensure they share our environmental ethos.
  • We purchase our foods through a national supplier who sources suppliers locally.
  • We stock Organic Wines and have embarked on using more sustainable fish.
  • We demonstrate our commitment to sustainability and the use of multi-certification in some areas such as Fair Trade, Organic and Rainforest Alliance certified Tea, coffee and sugar.
  • We have also introduced ‘Doggy Boxes’ for guests in our Restaurants who wish to take their leftovers home and so thereby reducing unnecessary food waste.
  • Inclusion on the ‘Sustrans’ website, to promote smarter and sustainable travel
  • We operate a Staff Cycle scheme through the governments Tax Free bikes for work initiative.
  • Our Chefs jackets are supplied by Eko Chef who provide an innovative and sustainable chefs jacket made from recycled bottles and waste polyester fibre for the hospitality industry.


We consider practical measures to help us reduce pollution of the environment through the hotel’s activities. This will entail us ensuring:

  • Chemicals are biodegradable and environmentally friendly
  • Drainage systems are not contaminated,
  • Proper disposal of grease and cooking oils
  • A reduction in carbon emissions
  • All boiler flue gas emissions pass through our flue dilution system

Communicating our commitment

Sharing the message on sustainability to guests and staff is important in engaging people in this cause. For our guests we have a Visitor Charter in place together with details of our Environmental policy and focus in both our Guest Directories and on our company website. We also encourage our and engage our guests in this focus by asking for their views on our Comment Cards regarding ideas on what we could do better for the environment.

Corporate Social Responsibility and Charity Support

We appreciate the importance of making a positive difference in the communities in which we work, live and interact with. In this regard, we do work in supporting a number of charities and sustainable events such as Climate Week, Earth Hour, Hugh Whittingstall’s ‘FishFight Campaign’, Red Nose Day, MacMillan Coffee Morning, the ‘Wear it Pink’ Breast Cancer Campaign, Poppy Appeal, Hospitality Action among others.

The hotel has progressively strengthened its environmental actions over the past few years and continually works to minimise the adverse environmental impacts of its operations by involving guests and suppliers in its eco-awareness. In recognition of this and following an assessment, we have been awarded the Gold Accreditation by the Green Tourism Business Scheme (GTBS). The GTBS is the national sustainable tourism certification scheme for the UK

This is our journey so far and we will continue to work on making improving with our Environmental and CSR focus.

Green Tourism Gold Award  TripAdvisor Green Leaders

Committed To The Environment And Promoting Responsible Energy Policies

If you like to know what the hotel does to take care of the environment, to download our case study follow this link

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