Our policy outlines how we protect your personal information
Privacy Policy
View our privacy policy here
Further Information
If you have any questions which you feel have not been answered by this Privacy Statement, please do not hesitate in contacting us by email at gdpr@strandpalacehotel.co.uk or in writing to the General Manager, Strand Palace, 372 Strand, London WC2R 0JJ.
Cookie Policy
Cookies
- Our website uses cookies to distinguish you from other users of our site.
- We operate an optional policy for cookies, which means that you will be prompted if you are happy with the cookie usage set out below. If you are not happy, you should not use this site and delete Strand Palace cookies from your browser.
- You can also block cookies by browsing the site using your browser’s anonymous usage setting. This is called “Incognito” in Chrome, “InPrivate” in Internet Explorer and “Private Browsing” in Firefox and Safari.
- We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour. This helps us to better understand and serve our users.
- We use web analytics tools to analyse site usage, including how our users arrive at our site, what they do on the site and what browser and operating system they use. This analytics data is not tied to personally identifiable information.
- We use a number of different cookies on our site. You can find out more about what cookies are and how to control and delete them at www.aboutcookies.org.
- Google Analytics – We use this to understand how the site is being used in order to improve the user experience. All user data is anonymous.
- Email tracking – We include tracking on some of our emails so that we can tell how much traffic they send to our site and analyse open and click rates. Sometimes we track and use individual users’ responses to our emails, for instance in order to re-email those who did not click a message on first receiving it. If you want to be sure that none of your email activity is tracked, you should opt out of the Strand Palace’s emails.
- Surveys & Contests – From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is voluntary. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your interests, opinions and preferences. We will use the contact information to notify winners. We will not publish winners’ details on the site though on request we will provide details of any winner’s name and organisation in promotional activity. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user’s consent.
- Retargeting Advertising – We will occasionally use cookies to record your visit to our site. Upon visiting a partner site, you may see advertisements from the Strand Palace relating to the products or services you have viewed. We do not collect personal information through our partner sites, and we do not share data with sites that display our advertising. In some cases, the partner site may store a cookie on your browser. This cookie is there so that the partner recognises that the Strand Palace has a personalised advertisement available for your browser.
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Data sharing and disclosure
At London and Regional Hotel Management Limited, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:
Sharing personal information
- Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to London and Regional Hotel Management Limited, and they are required to maintain the confidentiality of your information.
| Cookie name | Category | Cookie purpose description | Provider | Type | Maximum storage duration |
|---|---|---|---|---|---|
| __cf_bm | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | files.elfsightcdn.com | HTTP | 1 day |
| __cf_bm | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | my.matterport.com | HTTP | 1 day |
| __cf_bm | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | pexels.com | HTTP | 1 day |
| __cf_bm | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | universe-static.elfsightcdn.com | HTTP | 1 day |
| _cfuvid | Necessary | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | cdn-2.matterport.com | HTTP | Session |
| _cfuvid | Necessary | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | elfsight.com | HTTP | Session |
| _cfuvid | Necessary | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | pexels.com | HTTP | Session |
| _GRECAPTCHA | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | google.com | HTTP | 180 days |
| bcookie | Necessary | Used in order to detect spam and improve the website's security. | linkedin.com | HTTP | 1 year |
| consent/v3/p | Necessary | Determines whether the user has accepted the cookie consent box. | linksynergy.com | Pixel | Session |
| CookieConsent | Necessary | Stores the user's cookie consent state for the current domain | strandpalacehotel.co.uk | HTTP | 1 year |
| datadome | Necessary | Used in context with the website's BotManager. The BotManager detects, categorizes and compiles reports on potential bots trying to access the website. | lafourchette.com | HTTP | 1 year |
| datadome | Necessary | Used in context with the website's BotManager. The BotManager detects, categorizes and compiles reports on potential bots trying to access the website. | thefork.com | HTTP | 1 year |
| JSESSIONID | Necessary | Preserves users states across page requests. | strandpalacehotel.co.uk | HTTP | Session |
| li_gc | Necessary | Stores the user's cookie consent state for the current domain | linkedin.com | HTTP | 180 days |
| rc::a | Necessary | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | gstatic.com | HTML | Persistent |
| rc::b | Necessary | This cookie is used to distinguish between humans and bots. | gstatic.com | HTML | Session |
| rc::c | Necessary | This cookie is used to distinguish between humans and bots. | gstatic.com | HTML | Session |
| rc::f | Necessary | This cookie is used to distinguish between humans and bots. | gstatic.com | HTML | Persistent |
| sc_anonymous_id | Necessary | Used in context with the 3D-view-function on the website. | static.matterport.com | HTML | Persistent |
| SESS# | Necessary | Preserves users states across page requests. | tours.headbox.com | HTTP | Session |
| lidc | Preferences | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | linkedin.com | HTTP | 1 day |
| loglevel | Preferences | Maintains settings and outputs when using the Developer Tools Console on current session. | tours.headbox.com | HTML | Persistent |
| _clsk | Statistics | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | co.uk | HTTP | Session |
| _clsk | Statistics | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | strandpalacehotel.co.uk | HTTP | Session |
| _dc_gtm_UA-# | Statistics | Used by Google Tag Manager to control the loading of a Google Analytics script tag. | strandpalacehotel.co.uk | HTTP | 1 day |
| _ga | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | co.uk | HTTP | 2 years |
| _ga | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | headbox.com | HTTP | 2 years |
| _ga | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | strandpalacehotel.co.uk | HTTP | 2 years |
| _ga | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | tours.headbox.com | HTTP | 2 years |
| _ga_# | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | headbox.com | HTTP | 2 years |
| _ga_# | Statistics | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | tours.headbox.com | HTTP | 2 years |
| _hjCookieTest | Statistics | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | tours.headbox.com | HTTP | Session |
| _hjSession_# | Statistics | Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | headbox.com | HTTP | 1 day |
| _hjSessionUser_# | Statistics | Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | headbox.com | HTTP | 1 year |
| _hjTLDTest | Statistics | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | headbox.com | HTTP | Session |
| TASSK | Statistics | This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisement. - This cookie is also used by the website to determine if visitor's click on the advertsements, in order to collect payment from Tripadviser. | tripadvisor.com | HTTP | 180 days |
| TAUD | Statistics | This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisement. - This cookie is also used by the website to determine if visitor's click on the advertsements, in order to collect payment from Tripadviser. | tripadvisor.com | HTTP | 14 days |
| thn#agent | Statistics | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | strandpalacehotel.co.uk | IndexedDB | Persistent |
| thn_id | Statistics | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | thehotelsnetwork.com | HTML | Persistent |
| __rmco | Marketing | Necessary for the implementation of Instagram picture-gallery onto the website. | tag.rmp.rakuten.com | HTML | Persistent |
| __vt | Marketing | Links user’s preferences and website behavior with the TripAdvisor website, allowing TripAdvisor to show relevant advertisement towards the specific user. | tripadvisor.com | HTTP | 1 day |
| _fbp | Marketing | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | co.uk | HTTP | 3 months |
| _fbp | Marketing | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | strandpalacehotel.co.uk | HTTP | 3 months |
| _gcl_au | Marketing | Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. | headbox.com | HTTP | 3 months |
| _gcl_au | Marketing | Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. | tours.headbox.com | HTTP | 3 months |
| _gcl_ls | Marketing | Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. | googletagmanager.com | HTML | Persistent |
| _gid | Marketing | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | strandpalacehotel.co.uk | HTTP | 1 day |
| elfsight_viewed_recently | Marketing | Determines which products the user has viewed, allowing the website to promote related products. | core.service.elfsight.com | HTTP | 1 day |
| lastExternalReferrer | Marketing | Detects how the user reached the website by registering their last URL-address. | connect.facebook.net | HTML | Persistent |
| lastExternalReferrerTime | Marketing | Detects how the user reached the website by registering their last URL-address. | connect.facebook.net | HTML | Persistent |
| log/error | Marketing | Used to detect and log potential tracking errors. | connect.facebook.net | Pixel | Session |
| PMC | Marketing | This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisement. - This cookie is also used by the website to determine if visitor's click on the advertsements, in order to collect payment from Tripadviser. | tripadvisor.com | HTTP | 2 years |
| rmStore | Marketing | Used in connection to the website’s bonus/loyalty point system. The cookie collects data on which products have been seen or bought. Serves for statistics or promotions of products. | strandpalacehotel.co.uk | HTTP | Session |
| rmuid | Marketing | Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. | linksynergy.com | HTTP | 1 year |
| ServerPool | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | Session |
| SRT | Marketing | This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisement. - This cookie is also used by the website to determine if visitor's click on the advertsements, in order to collect payment from Tripadviser. | tripadvisor.com | HTTP | 1 day |
| TACds | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | 2 months |
| TADCID | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | 10 years |
| TART | Marketing | This cookie allows the visitor to view embedded content from Tripadvisor, such as advertisement. - This cookie is also used by the website to determine if visitor's click on the advertsements, in order to collect payment from Tripadviser. | tripadvisor.com | HTTP | 5 days |
| TASession | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | Session |
| TASID | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | 1 day |
| TATravelInfo | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | 14 days |
| TAUnique | Marketing | Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites. | tripadvisor.com | HTTP | 2 years |