These are some of the most frequently asked questions about our hotel.
Strand Palace FAQs | Check-in Times, Support, Transport
Standard check-in time is after 3pm on the day of arrival.
Please be advised that on arrival we will authorise a payment of £25 GBP per night, in case of extra charges incurred during your stay. This will be automatically released after your departure if no charges are incurred.
Standard check-out time is 11am on the day of departure. Late check-out is subject to availability and will incur the following costs
- Max 3 hours (till 2pm) @ £20/hour
- Till 4pm @£120
- After 4pm : 100% of best available rate.
Please note Strand Palace is unable to cater to nut allergies as our kitchen is not a nut-free environment. All other allergies can be catered for. Please make us aware at time of booking.
Strand Palace no longer accepts cash as a form of payment. All major Credit & Debit cards are accepted as methods of payment and deposit.
You can book theatre, sightseeing and attraction tickets directly through us at the guest services desk, or through our website here.
Please call reservations on +44 (0)207 379 4737 to cancel your booking. Should you cancel or amend your arrival date after 6pm on the day prior to arrival, you will incur a cancellation charge for the first night of your stay. This will be automatically charged to the credit card provided to guarantee the booking. This cancellation policy does not apply for bookings made on the advance purchase offer.
If you have not booked directly on our website, please get in touch directly with the booking provider you used to book your stay.
Strand Palace has 24-hour manned security and CCTV throughout public areas. Entrance to the hotel is restricted to guests after midnight. All rooms have deadlocks, self-closing mechanisms, peepholes and safes. For female guests travelling alone, we do not allocate rooms with inter-connecting doors, or rooms on the first floor, at the ends of corridors or near fire exits.