These are some of the most frequently asked questions about our hotel.
If your question isn’t answered below, call us on +44 (0)207 379 4737 or email info@strandpalacehotel.co.uk.
Commonly asked questions about the hotel
What is your Covid-19 policy?
We take pride in our exemplary standards of service, housekeeping, security, health and safety. The COVID-19 pandemic has required us to raise our high standards to new levels with new procedures and guidelines for the current circumstances.
Our new hotel cleanliness program is here to help protect our guests and our team members. We have a clear system in place with best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the heart of London.
We encourage guests to help us maintain a safe environment by:
- Staying home if you’re unwell – Please stay at home if you are unwell or have been in contact with someone with COVID19 symptoms in the past 14 days. If you begin to feel unwell during your stay, contact our guest service centre.
- Wear a facecovering – As per government guidelines, all guests must now wear a face covering when in our lobby, reception desk, corridors and bathrooms. You may take them off in the comfort of your room and within our restaurant and bar Haxells.
- Keeping a safe distance – We’ve reorganised our public areas to help keep a safe distance between guests and staff. Please help us by following floor markings or other visible distancing systems.
- Personal hygiene – We’ve provided sanitizing gel in many areas around the hotel. Guests are encouraged to wash their hands frequently
- Use contactless – Strand Palace no longer accepts cash as a form of payment. All major credit & debit cards are accepted as methods of payment and deposit.
- Your room – your room has been cleaned and disinfected with care. We have removed all collateral in your room to minimise risk.
Please keep checking this page for regular updates.
Where are the nearest stations to Strand Palace?
The nearest main-line stations are Charing Cross (0.4 miles) and Waterloo (0.8 miles). The nearest underground stations are Covent Garden (0.3 miles), Charing Cross (0.4 miles), Embankment (0.4 miles), Leicester Square (0.4 miles), Temple (0.4 miles) and Waterloo (0.8 miles).
When can I check in?
Standard check-in time is after 2pm on the day of arrival.
When do I need to check out?
Standard check-out time is 12pm on the day of departure. Late check-out is subject to availability and may incur a fee.
Does the hotel accept cash?
Strand Palace no longer accepts cash as a form of payment. All major Credit & Debit cards are accepted as methods of payment and deposit.
Can I book tickets through Strand Palace?
You can book theatre, sightseeing and attraction tickets directly through us at the guest services desk, or through our website here.
Can I store my luggage at the hotel before check-in and after check-out?
We do offer luggage storage for hotel guests. A fee of £5.00 is applicable for overnight storage.
Does Strand Palace take group bookings?
Yes. For group bookings (10 people or more) email groups@strandpalacehotel.co.uk or call +44 (0)207 379 4737.
Are pets allowed at the hotel?
No animals are allowed in the hotel, with the exception of guide dogs.
What is the hotel’s child policy?
We ask that every room has at least one occupant who is 18 years old or over. Children under 12 years old stay free of charge when sharing the bedding available in the room and are limited to the maximum occupancy of the room. Some rooms contain sofa beds suitable for one child. For babies, we can provide one cot per room. Please notify us that you require a cot at the time of booking.
Can I cancel my booking?
Please call reservations on +44 (0)207 379 4737 to cancel your booking. Should you cancel or amend your arrival date after 6pm on the day prior to arrival, you will incur a cancellation charge for the first night of your stay. This will be automatically charged to the credit card provided to guarantee the booking. This cancellation policy does not apply for bookings made on the advance purchase offer.
What is the hotel’s security policy?
Strand Palace has 24-hour manned security and CCTV throughout public areas. Entrance to the hotel is restricted to guests after midnight. All rooms have deadlocks, self-closing mechanisms, peepholes and safes. For female guests travelling alone, we do not allocate rooms with inter-connecting doors, or rooms on the first floor, at the ends of corridors or near fire exits.